Itilized - The blog for ITSMation.com

Coming to a ServiceNow instance near you.. Machine Learning and Time Series Data! These two very exciting new features will roll to feature releases soon. Could a time machine be far behind? Machine Learning With the recent purchase of DX Continuum, ServiceNow is taking a leading role in making machine learning accessible to the enterprise. The PAAS introduction, embedding ML technology in the platform itself, offers advanced analytic and predictive capabilities. Customers will be able to take advantage of a simplified interface to a centralized ML Platform Service, and codelessly create predictive data models. The resulting models can support a myriad of use cases. Imagine accessing predictively-modeled data via an API call and using it in custom applications to predict choices or selections for users. Here is the basic flow: Service Now’s interface is easy to understand, easy to use, and very flexible. It’s a huge improvement over current code- and algorithm- inten...

Jakarta - What Does it Mean for your Organization?

The Jakarta version of ServiceNow (just released) is huge, with 7 new applications and over 30 "major enhancements" to existing functionality. It's very important for your organization to appreciate, understand, and get ready for this version; as with all SN version releases, you will eventually be required to make the move! Over the last several months, as I have become aware of the scope of this release, it's become clear that ServiceNow, their Customers, and their Service Partners, all must have a role to play in successfully rolling out Jakarta. Consider that, over the last 3 years, there has been a pattern of growth in ServiceNow offerings, serving the entire enterprise with the "Everything as a Service" model. For the last few releases, we have seen applications directed at the business side of the organization, and that trend is continuing. This trend requires more and different implementation and training - basically a new approach for integra...

Jakarta Change Management - New Features

Jakarta release is now available on development instances! This is a truly remarkable release; ServiceNow has presented a great set of improvements and exciting new functionality. I touched on the potential of machine learning in a previous post, and will be adding more about what's new. In this post I'd like to mention how ServiceNow has also sharpened their focus on the core ITSM enhancements for Change - Incident - Problem. There is a new plugin for ITIL best practices alignment , which builds out a strong interface for working tickets from first report through subsequent investigation and change. This plugin will be available on all new instance , but must be requested otherwise (see below). Customers can now quickly get a performant system with many relevant ITIL-related features right out of the box, without spending the first few weeks or months attempting to implement a solid baseline. (See ServiceNow's Jakarta release notes page for full information: https...

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